Excellence in Service: Basic through Advanced

Explore this Global Knowledge course and ask the Bolt team for the detailed syllabus.

This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines. Virtual Learning This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.

ITIL® AI Governance (Version 5) is for all organizations and people aiming to accelerate success with AI. It provides practical guidance for governing AI responsibly, effectively, and at scale - helping organizations and professionals capture AI's opportunities while managing its risks. In a world where AI is becoming the default, it helps you: - Establish clear accountability and oversight for AI across the organization - Balance innovation, ethics, and compliance without compromising speed or agility - Stay AI-native while remaining human-centric, so people keep meaningful control of AI outcomes - Scale the use of AI responsibly and turn ambition into measurable, sustainable value. The courseware and exam are currently only available in English. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Updated 07/2026 Virtual Learning This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.

This module provides candidates with guidance to create products and services that feel as good as they function, aligned with ITIL® guidance. It offers practical direction to help align people, processes, and technology to deliver user-centric, outcome-driven experiences. The courseware and exam are currently only available in English. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Updated 4/2026