ITIL

ITIL® (Version 5) Foundation (2 days) – Including Exam

Enhance Your IT Service Management Expertise with ITIL® Foundation (Version 5).

GK #831018Virtual Classroom LiveClassroom Live

FormatsVirtual Classroom Live · Classroom Live

What you’ll learn

Understand the key concepts of digital product and service management
Understand service relationships
Understand the ITIL Four Dimensions of Product and Service Management
Understand the ITIL Value System (ITIL VS)
Understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
Understand the ITIL Product and Service Lifecycle Model and the value chain activities
Understand ITIL Management Practices
Understand the benefits of value stream mapping and management
Understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2® and DevOps)

Dates and availability are confirmed by Bolt when we follow up. All times are shown in the provider’s stated time zone.

2026-11-19 — 2026-11-208:30 AM - 4:30 PM EST