What will you
learn next?

Explore this Global Knowledge course and ask the Bolt team for the detailed syllabus.

The Administering Advanced Cisco Contact Center Enterprise (CCEAA) course teaches you how to execute advanced administration tasks associated with the Cisco Contact Center Enterprise (CCE) solution through an in-depth examination of technical and ope

The Administering Cisco Contact Center Enterprise (CCEA) course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call tre

Ready to get your Webex Contact Center wings and become a true expert? Administering Webex Contact Center is the course that lays the foundation for maximizing the platform’s value and driving adoption in your organization. Designed for contact cen

Explore this Global Knowledge course and ask the Bolt team for the detailed syllabus.

This class combines the Administering Advanced Cisco Contact Center Enterprise (CCEAA) course and the Reporting Cisco Conatct Center Enterprise (CCER) course into one 5 day delivery. Learn how to execute advanced administration tasks associated with

This 5 day course combines the 1 day CCEF course and the 4 day CCEA course. Booking both together saves you money and ensures your team gets the training they need as quickly as possible. The Understanding Cisco Contact Center Enterprise Foundatio

Explore this Global Knowledge course and ask the Bolt team for the detailed syllabus.

The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process

The Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) course teaches you how to deploy Cisco® Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center environment. Learn the steps required to prepare and configure

The Reporting Cisco Contact Center Enterprise (CCER) course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assi

The Troubleshooting Cisco Contact Center Enterprise (CCET) course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepack