Module 0: Course Introduction
Module 1: Webex for Government Overview
- Lesson 1: Webex Product Overview for Government Deployment
- Lesson 2: Webex Calling for Government Overview
- Lesson 3: Webex Meeting for Government Overview
- Lesson 4: Webex Hybrid Services and Integrations for Government
- Lesson 5: Webex Messaging for Government Overview
- Lesson 6: Webex Control Hub Monitoring for Government Overview
- Module Summary
Module 2: Webex Calling for Government Overview
- Lesson 1: Webex Calling for Government Overview
- Lesson 2: Webex Calling Differentiators for Government Deployment
- Lesson 3: Hybrid Webex Calling Use Cases for Government
- Module Summary
Module 3: Network Planning, Network Assessment, and Security
- Lesson 1: Webex Administration Client Requirements
- Lesson 2: Network Requirements
- Lesson 3: Network Assessment for Webex
- Lesson 4: Webex Calling Ports and Protocols
- Lesson 5: Webex Calling Migration Considerations
- Lesson 6: Security Beyond FedRAMP Requirements
- Module Summary
Module 4: Webex Phones, Devices, and Accessories for Webex Calling
- Lesson 1: Webex Calling Devices Overview
- Lesson 2: Webex Calling Phones
- Lesson 3: Webex Calling DECT Phones
- Lesson 4: Webex App Calling Features
- Lesson 5: Webex Calling Wireless Phones
- Lesson 6: Webex Calling Conference Phones
- Lesson 7: Webex Calling Mobile Clients
- Lesson 8: Webex Calling Devices
- Lesson 9: Webex Calling Headsets
- Lesson 10: Webex Calling ATA Devices
- Module Summary
Module 5: Adding Phones and Devices for Government Deployment
- Lesson 1: Adding a User Assigned Phone for Government
- Lesson 2: Adding a Personal Collaboration Device for Government Use
- Lesson 3: Common Area Phone Deployments for Government Spaces
- Lesson 4: Deploying a Shared Collaboration Device in Government Settings
- Module Summary
Module 6: Webex Calling Migration
- Lesson 1: Webex Calling / CUCM Migration Concepts
- Lesson 2: Webex Calling Phone Migration
- Module Summary
Module 7: Webex Control Hub Administration
- Lesson 1: Control Hub Overview
- Lesson 2: Organization Settings and Templates for Webex
- Lesson 3: Licensing
- Lesson 4: Adding Users
- Lesson 5: Webex Groups
- Lesson 6: Webex Locations
- Lesson 7: Webex Templates
- Lesson 8: Webex Apps and Integrations Webex Apps and Integrations
- Lesson 9: Configuring Users for Calling
- Lesson 10: Administration Panels
- Module Summary
Module 8: Webex Directory Synchronization and Single Sign-On
- Lesson 1: User Provisioning for Gov
- Lesson 2: Directory Synchronization with Active Directory
- Lesson 3: Single Sign-On with ADFS
- Module Summary
Module 9: Configuring Webex Calling Settings and Features for Government
- Lesson 1: Feature Overview for Government
- Lesson 2: Webex Calling - Service Settings for Government
- Lesson 3: Webex Calling - Client Settings for Government
- Lesson 4: Auto Attendant for Government
- Lesson 5: Call Park Extension & Call Park Group for Government
- Lesson 6: Call Pickup for Government
- Lesson 7: Call Queues for Government
- Lesson 8: DECT Network for Government
- Lesson 9: Hunt Groups for Government
- Lesson 10: Single Number Reach for Government
- Lesson 11: Paging Groups for Government
- Lesson 12: Hoteling for Government
- Lesson 13: Hotdesking for Government
- Lesson 14: Virtual Extensions for Government
- Lesson 15: Virtual Lines for Government
- Lesson 16: Shared Line for Government
- Lesson 17: Voicemail Group for Government
- Lesson 18: Announcement Files for Government
- Lesson 19: Executive Assistant for Government
- Lesson 20: Other Call Features for Government
- Module Summary
Module 10: Voice Queues for Government
- Lesson 1: Webex Voice Queues for Government Overview
- Lesson 2: Webex Voice Queues Features for Government
- Lesson 3: Voice Queues Configuration for Government
- Lesson 4: Agent and Supervisor Experience for Government
- Lesson 5: Customer Experience Essentials (Add-On)
- Module Summary
Module 11: Webex Calling PSTN Options for Government
- Lesson 1: PSTN Gateway Options and Overview
- Lesson 2: Premises-Based PSTN Architecture
- Lesson 3: CUBE Premises-based Architecture
- Lesson 4: Certificate-based Premises-based PSTN
- Lesson 5: Configuring a Certificate-based PSTN
- Lesson 6: CUBE Configuration Platform Configuration and Certificates
- Lesson 7: CUBE Certificates Configuration
- Lesson 8: CUBE Trunk Enablement Configuration
- Lesson 9: CUBE Call Routing Configuration
- Lesson 10: CUBE High Availability
- Module Summary
Module 12: Implementing Trunks, Route Group Dial Plans in Webex for Gov
- Lesson 1: Webex Calling for Gov Routing Overview
- Lesson 2: Webex Calling Locations
- Lesson 3: Dial Plans
- Lesson 4: Route Groups, Trunks, and Dial Plans
- Lesson 5: Webex Calling Routing Flows
- Lesson 6: Webex Calling Caller Identity
- Lesson 7: Interworking Webex Calling and Unified CM On-Premise
- Lesson 8: Call Routing with Premises-based PSTN
- Lesson 9: Dial Plan
- Lesson 10: PSTN Migration for Government
- Lesson 11: ICE: Media Path Optimization
- Lesson 12: PSTN for Room Video Systems
- Module Summary
Module 13: Webex Calling PSTN / Gateway Troubleshooting in Government Deployments
- Lesson 1: PSTN / Gateway Troubleshooting Overview
- Lesson 2: Troubleshooting Government Call Routing
- Lesson 3: Troubleshooting PSTN Calling
- Lesson 4: Troubleshooting Case Study
- Module Summary
Module 14: Webex Calling for Gov U.S. Emergency Call Handling
- Lesson 1: Emergency Calling Overview
- Lesson 2: Setup E911 Account
- Lesson 3: RedSky Configuration in Government Organizations
- Lesson 4: Webex Calling E911 Configuration
- Lesson 5: Enhanced E911 Phone Tracking
- Module Summary
Module 15: Webex Calling for Government Integration with Microsoft
- Lesson 1: Webex Calling for Gov for Microsoft Teams
- Lesson 2: Webex Calling for Gov for Microsoft Teams Configuration
- Module Summary
Module 16: Monitoring, Analytics, and Troubleshooting with Webex Control Hub
- Lesson 1: Webex Calling Monitoring, Analytics, and Troubleshooting Overview
- Lesson 2: Webex Sites Status
- Lesson 3: Webex Calling Alerts and Webhooks
- Lesson 4: Webex Analytics > Calling
- Lesson 5: Webex Analytics - Calling Media Quality
- Lesson 6: Webex Analytics - Calling Detailed Call History
- Lesson 7: Webex Analytics - Call Queue Stats
- Lesson 8: Webex Analytics - Call Queue Agent Stats
- Lesson 9: Webex Analytics - Live Queue Stats
- Lesson 10: Webex Analytics - Calling Auto-Attendant
- Lesson 11: Webex Troubleshooting
- Lesson 12: Webex Calling Reporting
- Lesson 13: Phone Logs and Problem Reports
- Module Summary
Module 17: Webex Calling Troubleshooting in Government Spaces
- Lesson 1: Webex Calling Troubleshooting Overview and Tools
- Lesson 2: Understanding SIP Protocol
- Lesson 3: Diagnosing Switch Issues in Gov. Environments
- Lesson 4: Troubleshooting Device Registration for Gov.
- Lesson 5: Troubleshooting Phone and Soft Client Issues
- Lesson 6: Troubleshooting Media Quality in Government
- Lesson 7: Troubleshooting Webex Authentication
- Lesson 8: Troubleshooting User Onboarding and Provisioning
- Module Summary
Module 18: Webex Calling APIs for Government Use
- Lesson 1: Webex APIs Basics
- Lesson 2: Webex Calling APIs
- Lesson 3: Webex Calling AIs
- Module Summary
