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ITIL

ITIL® (Version 5) Foundation – Including Exam

Enhance Your IT Service Management Expertise with ITIL® Foundation (Version 5).

GK #831020Virtual Classroom LiveClassroom LiveOn-Demand
FormatsVirtual Classroom Live · Classroom Live · On-DemandTopicsGK Polaris

What you’ll learn

  • Understand the key concepts of digital product and service management
  • Understand service relationships
  • Understand the ITIL Four Dimensions of Product and Service Management
  • Understand the ITIL Value System (ITIL VS)
  • Understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
  • Understand the ITIL Product and Service Lifecycle Model and the value chain activities
  • Understand ITIL Management Practices
  • Understand the benefits of value stream mapping and management
  • Understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2® and DevOps)

Upcoming training

Dates and availability are confirmed by Bolt when we follow up. All times are shown in the provider’s stated time zone.

2026-10-26 — 2026-10-288:30 AM - 4:30 PM EDT
Virtual Classroom LiveONLINE · English
2026-10-26 — 2026-10-288:30 AM - 4:30 PM EDT
Virtual Classroom LiveONLINE · English
2026-11-02 — 2026-11-0411:30 AM - 7:30 PM EST
Virtual Classroom LiveONLINE · English
2026-11-16 — 2026-11-188:30 AM - 4:30 PM EST
Virtual Classroom LiveONLINE · English
2026-12-07 — 2026-12-098:30 AM - 4:30 PM EST
Virtual Classroom LiveONLINE · English
2026-12-14 — 2026-12-168:30 AM - 4:30 PM EST
Virtual Classroom LiveONLINE · English
2027-01-04 — 2027-01-068:30 AM - 4:30 PM EST
Virtual Classroom LiveONLINE · English
2027-01-19 — 2027-01-2111:30 AM - 7:30 PM EST
Virtual Classroom LiveONLINE · English
2027-02-01 — 2027-02-038:30 AM - 4:30 PM EST
Virtual Classroom LiveONLINE · English
2027-02-15 — 2027-02-1711:30 AM - 7:30 PM EST
Virtual Classroom LiveONLINE · English
2027-03-03 — 2027-03-058:30 AM - 4:30 PM EST
Virtual Classroom LiveONLINE · English
2027-03-15 — 2027-03-1711:30 AM - 7:30 PM EDT
Virtual Classroom LiveONLINE · English

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