Target Audience
This course is aimed at:
Professionals with AI (delivery) responsibility including product managers, service managers, service designers, project and programme managers, transformation leads, implementation leaders, and operations managers
Course Objectives
After you complete this course you will be able to:
- Understand the fundamentals of AI, governance, AI governance and describe the relationship between governance, management, leadership, corporate governance, IT governance, and AI governance.
- Define key AI concepts and explain how AI types, characteristics, and the ITIL® AI Capability Model influence AI behaviour, use cases, risks, and governance needs and understand their uses across industries and organizational functions.
- Explain how AI creates value, supports outcomes, and introduces opportunities, threats, risks, and trade-offs across industries, organizational functions, strategy, transformation, and sustainability.
- Describe AI risks, ethical principles, countermeasures, and how these shape AI governance requirements and controls.
- Use the ITIL® AI Governance Model and ITIL® AI Governance Improvement Model to assess, stress-test, establish, adapt, implement, maintain, and assure AI governance.
- Apply AI governance across practical scenarios, complementary frameworks, regulation, suppliers, external standards, third-party AI governance, and end to-end delivery and operational environments.
Course Content
Module 1: The AI World and the need for AI Governance
Module 2: What is Governance?
Module 3: What is AI and why we need AI Governance?
Module 4: Risk, Strategy, and the Consequences of Getting it Wrong
Module 5: ITIL® as a Governance Toolkit
Module 6: ITIL® AI Governance Improvement Model: Assess and Design
Module 7: ITIL® AI Governance Improvement Model: Implement and Maintain
Module 8: AI in Your World: Unlock AI in Your Role, Industry, and Organisational Function
Module 9: Connecting AI with Complementary Frameworks
Course Prerequisites
- There are no required pre-requisites for this course, however some experience of ITIL® would be beneficial.
Test Certification
Recommended preparation for exam(s):
- ITIL® (Version 5) AI Governance
The exam is 90 minutes long, 40 multiple choice questions.
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.
