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287 courses

Business Process Analysis

Analyze your business today and map the path to tomorrow. In this course, you'll learn to model business processes as they are currently enacted, assess the quality of those business processes, and collaborate with the stakeholders to identify improvements. The course begins by highlighting the characteristics of a quality process and the role of the business analyst in process analysis. You will learn how to identify business processes that could become more streamlined. Discover how to select the elicitation technique that is best suited to your stakeholders and how to prepare for and hold elicitation sessions. Using several different modeling techniques, you’ll explore different facets of the business process, identify the most effective improvements to the process, and clearly define the future process state. Once a new process is defined, you’ll learn how to present your analysis work to management and hold a successful project retrospective.

Company EventPublic ClassroomVirtual Learning

CI/CD: Build, Test, Deploy

Learn how to build, test, and deploy modern applications using GitHub Actions, Docker, and Ansible in a fully automated CI/CD pipeline. In today’s fast-paced development environments, the ability to automate and streamline software delivery is more

Company EventPublic ClassroomVirtual Learning

Cloud Operations on AWS (formerly Systems Operations)

This course teaches systems operators and anyone performing cloud operations functions how to manage and operate automatable and repeatable deployments of networks and systems on AWS. You will learn about cloud operations functions, such as installin

Company EventVirtual Learning

Communicating for Clarity

Exclusive - Enhance your ability to communicate with others clearly and effectively. Communication is one of the most important factors influencing the success of organizations and individuals. Communication errors and misunderstandings can result in lost opportunities, lost productivity and worst of all, lost customers. This one-day course combines concepts developed through research with a prime model and key tools that give you the skills you need to communicate more clearly. The solution is not more communication, but clearer communication. Communicating for Clarity focuses on the following competencies: - Creating a clear and engaging message - Encouraging clear communication from others Virtual Learning This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.

Company EventVirtual Learning

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