Business Process Analysis

1. Introduction to Business Process Analysis

• Business Process
• Business Process Analysis
• Triggers to Analyze a Process
• Process Scope

2. Identify Stakeholders and Elicit Information

• Stakeholders
• Elicitation Techniques
• Elicitation Sessions

3. Use the Goal-Question-Metric Approach

• Goal Question Metric
• Selecting Metrics

4. Model the Current Process

• What Is a Model?
• SIPOC Diagram
• Use Case Diagram
• Process Diagrams
• Flowchart
• Swimlane Diagram
• Entity Relationship Diagram

5. Determine Causes of Problems and Identify Improvement Options

• Causal Analysis
• Process Improvement

6. Take the Next Steps: Business Case to Retrospective

• Business Case
• Project Retrospective