Challenge and Resolve Negative Attitudes in the Workplace

Module 1. Understanding Workplace Attitudes

• What shapes attitudes and behaviors
• The impact of negativity on teams and performance
• Differentiating between attitude and performance issues

Module 2. Identifying Root Causes

• Common drivers of negative attitudes
• Recognizing underlying issues (stress, disengagement, conflict)
• Avoiding assumptions and bias

Module 3. Addressing Negative Behavior

• When and how to intervene
• Setting clear expectations for behavior
• Maintaining professionalism and objectivity

Module 4. Conducting Difficult Conversations

• Preparing for the conversation
• Using clear and respectful language
• Managing emotional responses

Module 5. Shifting Mindsets and Behaviors

• Coaching techniques for behavior change
• Encouraging accountability and ownership
• Reinforcing positive behaviors

Module 6. Building a Positive Work Environment

• Promoting a culture of respect and accountability
• Recognizing and addressing issues early
• Leading by example

Module 7. Action Planning and Application

• Applying strategies to real workplace situations
• Creating a plan to address current challenges
• Committing to next steps for improvement