What will you
learn next?

Explore this Global Knowledge course and ask the Bolt team for the detailed syllabus.

Learn to delegate with confidence, develop employee capability, strengthen accountability, and create greater team capacity and results The Power of Delegation: Empowering People and Performance is a practical, interactive leadership course designed

Explore this Global Knowledge course and ask the Bolt team for the detailed syllabus.

This TOGAF® EA Training – Foundation & Practitioner Combined Course is based on the latest version of TOGAF and will help you to prepare to take The Open Group's Combined Part 1/2 examination leading to the TOGAF® Enterprise Architecture Practiti

Discover how to apply generative AI to streamline daily tasks, enhance decision-making, and drive meaningful business outcomes. Learners will understand how to use Microsoft 365 Copilot and its functionalities to improve their productivity. The cour

Configure and operate an intelligent contact center using Microsoft contact center capabilities and integrated AI features. In this course, learners focus on deploying and configuring contact center environments, including embedded and standalone mo

Gain an understanding of Data Integrity and how to apply it within your organization. In this course we will cover the foundations and advanced concepts surrounding the integrity of data in modern management systems. In today's digital age, the impo

Take the course that over 50,000 networking professionals have taken to truly understand how networks function. This class will tie together all of the hardware and software components of today's computer networks. The in-depth lecture and 14 hands-o

In this 3-day Use Case Modeling course, you will learn how to utilize use case modeling to document functional requirements that can be understood and validated by all project stakeholders, including technical staff and business stakeholders, increasing the likelihood that stakeholder needs on a project are met. As a business analyst and as part of identifying and documenting requirements, you must be able to explain how individuals will interact with a new or updated system. Use case modeling is a modern approach for describing system requirements by focusing on "actors" to describe that interaction. Through hands-on activities and 75% of your class time spent practicing new skills, you will master creating use case models, including creating use case diagrams and descriptions to communicate functional requirements. You will learn the theory and practice of creating use case flows to describe normal and exceptional usage scenarios and using advanced techniques to refine the use case model. You will learn how use cases can enhance your skills as a business analyst and help technical staff clearly understand the requirements of the business. Leveraging the best practices of use case modeling on your next project will ensure that it is designed to requirements and that client expectations are met.

Master the art of packet analysis and network troubleshooting with Wireshark in this immersive, hands-on course built for real-world challenges. Using Wireshark to Analyze and Troubleshoot TCP/IP Networks is a hands-on course designed for IT profess

In this course, you will learn the skills needed to effectively manage vendors. Through hands-on exercises, you'll develop an integrated understanding of how vendors are chosen, motivated and managed. During this course you will be introduced to the procurement life cycle and the three pillars of successful vendor management: commitments, relationships, and metrics. Commitments refer to the exchange of obligations in the forms of agreements, contracts, and statements of work. Relationships refer to the management of interactions between buyer and seller, starting from governance protocols to the negotiations of change. Metrics refer to the data that is collected during the execution of a procurement project and used to gauge performance. You will learn how to design metrics that will motivate the desired behavior and maximize value. If you are pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US, you must attend at least 90% of class, participate in class exercises, and score at least 72% on an end-of-class, multiple-choice assessment.