The Valuable Administrative Assistant

Wearing Many Hats

• Managing Multiple Roles
• What Hats Do Others See You Wearing?
• What Your Manager Expects

Assisting the Manager

• Are They Lost Without You?
• Anticipate Needs
• Act as a Communication Liaison
• Making the Connection
• Act as a Communication Buffer
• Take Over Projects for Your Boss

Supervising Office Operations and Support Staff

• Are You Ready to Be a Supervisor?
• Supervisory Skills Self-Assessment
• Seven Supervisory Challenges

Providing Information

• Are You a Wealth of Information?
• Developing the Detective Hat
• Sharing the Information

Special Concerns of the Administrative Assistant

• Personal Requests
• Work Overload
• Dealing with Interruptions
• Supporting Two or More People