Vendor Management

1. Foundations

• Vendor Management Success
• Procurement Life Cycle
• Procurement Life Cycle vs. Vendor Management
• Three Pillars of Vendor Management Success
  • Commitments
  • Relationships
  • Metrics
• Vendor Selection Techniques and Considerations

2. Commitments

• Exchange of Commitments to Vendor Management Success
• Various Types of Vendor Agreements
• Evaluation of Bid Proposals
• Structure and Purpose of Contracts
• Creating Effective SOWs
• Contract Type in Relationship to Delivery Risk

3. Relationships

• Managing Vendor Relationships
• Vendor Governance Practices and Procedures
• Changing Controls Systems
• Escalation Pathways
• Negotiating in a Principles Way
• Sharing Success with Vendors
• Alternative Dispute Resolution Techniques
• General Management Skills
  • Communications
  • Delegation
  • Motivation

4. Metrics

• Vendor Metrics
• Focusing on the Best Metrics not the Easy Ones to Collect
• Application of KPIs
• Role of the Responsibility Assignment Matrix (RASCI)
• Score Cards and Vendor Performance Reporting
• Balanced Score Cards
• Continuous Improvement

5. Risk

• Various Sources of Vendor Related Risk
• Manage Discrete Vendor Risks
• Apply Risk Minimization Guidelines