Microsoft

Introduction to sales in Dynamics 365 (AB-6003)

Enhance and automate business processes using customer engagement apps for Dynamics 365, while incorporating native interconnectivity with Microsoft 365.

GK #834140Virtual Classroom LiveClassroom Live

FormatsVirtual Classroom Live · Classroom LiveTopicsGK Polaris · Microsoft Elite

What you’ll learn

Module 1: Introduction to sales in Dynamics 365

Describe the foundations of Dynamics 365 customer engagement apps
Explore lead generation in Dynamics 365
Explore lead qualification in Dynamics 365
Identify customer needs and explore relationships in Dynamics 365
Explore how to negotiate deal terms and address objections in Dynamics 365 Sales
Describe how to close customer deals in Dynamics 365
Describe sales account management in Dynamics 365
Explore forecasting, pipeline management, and analytics in Dynamics 365 Sales
Describe shared capabilities in Dynamics 365 customer engagement apps

Upcoming training

Dates and availability are confirmed by Bolt when we follow up. All times are shown in the provider’s stated time zone.

2026-10-29 — 2026-10-298:30 AM - 4:30 PM EDT