ITIL® (Version 5) Transformation – Including Exam

Module 1: Introduction to ITIL® Transformation

• 1.1 Key concepts of ITIL®
• 1.2 Key concepts of ITIL® Transformation

Module 2: The ITIL® Transformation Model

• 2.1 Layers, stages, steps, and contextual adaptation in transformation
• 2.2 End-to-end examples

Module 3: Transformation patterns

• 3.1 Introduction to transformation patterns
• 3.2 Initiation patterns
• 3.3 Governance patterns
• 3.4 Execution patterns

Module 4: Measurement, learning, and synthesis

• 4.1 Tools, methods and techniques
• 4.2 Measurement and evidence
• 4.3 Learning and knowledge transfer

Module 5: ITIL® and AI

• 5.1 Transformation in the AI context
• 5.2 AI governance

Module 6: ITIL® and other frameworks

• 6.1 ITIL® and DevOps
• 6.2 ITIL® and PRINCE2®