ITIL® (Version 5) Strategy – Including Exam

Module 1: Key ITIL® terms and definitions

• 1.1 Key concepts of ITIL®
• 1.2 Key concepts of ITIL® Strategy
• 1.3 Strategy across the ITIL® Four Dimensions

Module 2: The ITIL® Strategy Management Model

• 2.1 Introduction to the ITIL® Strategy Management Model
• 2.2 Strategy development
• 2.3 Strategy implementation
• 2.4 Sustainable strategy management

Module 3: Strategic capabilities

• 3.1 Leadership
• 3.2 Communication
• 3.3 Innovation
• 3.4 AI governance
• 3.5 Organizational Change Management (OCM)
• 3.6 Digital ethics
• 3.7 Complexity thinking
• 3.8 Portfolio management
• 3.9 Risk management
• 3.10 Sustainability

Module 4: ITIL® and other frameworks

• 4.1 ITIL® and DevOps
• 4.2 ITIL® and PRINCE2