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Enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365 This course will teach you how to enhance and automate business processes using Dynamics 365 custome

Designed for beginners, this course explores how Dynamics 365 Supply Chain Management supports end-to-end business operations—from product setup and inventory control to sales, procurement, and manufacturing—while integrating with the Microsoft ecosy

The CRISC - Certified Risk and Information System Control - certificate gives you international recognition (from ISACA) as a security professional. The CRISC extensive set of online practice questions (QAE) are included in the courseprice. Contin

CISA® — Certified Information Systems Auditor is the globally recognized gold standard for IS audit,control, and assurance, in demand and valued by leading global brands. It’s often a mandatory qualification for employment as an IT auditor. CISA prof

The CISM (Certified Information Security Manager) course is a globally recognized certification program designed for professionals in the field of information security management. It is offered by ISACA (Information Systems Audit and Control Associat

Practice using the tools and techniques of formal project management. IT projects come with distinct challenges for all project team members, and most of all for the project manager. In this course, you will learn the fundamentals and best practices of project management methodology as applied to IT initiatives. Using real-world scenarios and hands-on exercises, you will apply practical project management principles to successfully take a project from planning to rollout. Practice essential project management skills to help you mitigate time, budget, quality, and scope constraints. Determine product scope through effective identification of requirements, assess and manage stakeholder expectations, identify and manage risks, and meet quality standards while navigating change requests. Examine important aspects of IT projects, including communication needs of virtual teams, security, and testing. Avoid the most common pitfalls of IT project success to deliver optimal business value for your IT projects. Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment. PMI is a registered mark of the Project Management Institute, Inc. This is a BYOD course. Students should bring a PC, Mac, or tablet to class in order to access digital course materials. Students can download a copy of the course materials in their MyGK account. Virtual Learning This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.

This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL® Foundation Certificate Examination. The course is based on the ITIL® version 5 best practice value system featured in the latest 2026 guidelines. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Updated 4/2026

This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL® Foundation Certificate Examination. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

This 2-day course ITIL® 4 Foundation provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. There is also a lot of attention for the 15 Practices (or as they were called in the previous ITIL® editions: the processes).The training also prepares delegates for the ITIL®4 Foundation Certificate Examination. The training is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines. This course is extremely suitable for anyone who already has experience with ITIL® and wants to pass the exam via this shorter route. For more in-depth training and for participants without any ITIL® experience, we recommend the 3-day ITIL® 4 Foundation course. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

ITIL® 4 Strategic Leader (ITIL® SL) is a stream of two modules that are part of ITIL® 4, the next evolution of ITIL®. ITIL® SL recognizes the value of ITIL®, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL® 4 Strategic Leader demonstrates that you have a clear understanding of how IT influences and directs business strategy. ITIL® Strategic Leader: Digital & IT Strategy will focus on the alignment of digital business strategy with IT strategy. The module also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding. The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace. Accredited training for the ITIL® 4 Strategic Leader modules is mandatory to enable full understanding of the core material. All modules have ITIL® 4 Foundation as a pre-requisite. In addition, the ITIL® 4 Leader modules requires a minimum of three years of IT managerial experience. This course includes a web proctored exam. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Updated 10/6/2026

The ITIL 4 IT Asset Management module is structured and aligned around the ITIL framework and the ITIL Practice Guides. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 IT Asset Management publication. This module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the IT Asset Management practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels on how to maximize value creation, control costs, manage risks, meet regulatory and contractual requirements, and support decision-making about the purchase, re-use, retirement, and disposal of IT assets including their impact on sustainability. In addition, the ITIL Maturity Model is introduced as a tool to help candidates assess and measure the organization’s capabilities in service management and identify actions on improvement opportunities to develop ITAM capabilities. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved The ITIL® 4 Specialist: IT Asset Management training courses on this page are offered by Global Knowledge UK ATO/Affiliate of AXELOS Limited.

This 3-day ITIL® 4 Specialist: Collaborate, Assure and Improve training course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, and the ITIL 4 Information Security Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices. The ITIL 4 Collaborate, Assure, and Improve Specialist module is structured and aligned around theITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, ITIL 4 Information Security Management Practice publications. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.