Target Audience
Candidates taking the ITIL 4 Plan, Implement and Control Practices qualification.
Course Objectives
- Understand the key concepts of the PIC practices.
- Understand the processes of the PIC practices.
- Understand the roles and competences of the PIC practices.
- Understand how information and technology support and enable the PIC practices.
- Understand the role of partners and suppliers in the PIC practices.
- Understand how the ITIL capability model can be used to develop the PIC practices.
- Understand how the ITIL guiding principles support the PIC practices.
Course Content
Our ITIL® 4 Specialist: Plan, Implement & Control (PIC) training course will cover the following topics:
1. IT Asset Management (ITAM):
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL® capability model can be used to develop the practice
- The recommendations for the practice success
2. Change Enablement (CE):
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- How the ITIL® capability model can be used to develop the practice
- The recommendations for the practice success
3. Deployment Management (DM):
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL® capability model can be used to develop the practice
- The recommendations for the practice success
4. Release Management (RM):
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- The role of partners and suppliers in the practice
- How the ITIL® capability model can be used to develop the practice
- The recommendations for the practice success
5. Service Configuration Management (SCM):
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- How the ITIL® capability model can be used to develop the practice
- The recommendations for the practice success
6. Plan, Implement & Control (PIC):
- Understand the processes and value streams of the Plan, Implement, and control practices
- How information and technology support and enable the practices
- Recommendations for the Plan, Implement, and Control practices success
Course Prerequisites
The candidate must have passed the ITIL 4 Foundation examination.
Test Certification
Certification
The ITIL® 4 Practices: Plan, Implement & Control examination will comprise of:
- Duration: 90 Minutes
- Closed Book: Yes
- Format: 60 Questions With 1 Mark Each. No Negative Marking.
- Question Type: Standard Classic, Negative, & List
- Bloom's Level's: 2 & 3
- Pass Mark: 65% Or 39/60
- Certification validity : Three (3) years
You will be awarded the ITIL 4 Practice Manager designation once you have successfully achieved the CDS (Create, Deliver and Support) plus the PIC (Plan, Implement & Control) certifications.
