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287 courses

Implement customer service solutions using Microsoft Dynamics 365 Customer Service (MB-230T01)

Learn how to use Microsoft Dynamics 365 to impact your customers. Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers. Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

Company EventPublic ClassroomVirtual Learning

Implementing an AI Maturity Plan

Lead with confidence—build and execute a strategic AI maturity plan for your organization. Artificial intelligence is no longer a distant frontier—it’s a present-day imperative for organizations seeking to remain competitive, innovative, and resilie

Company EventPublic ClassroomVirtual Learning

Introduction to Agile

Lay the foundation for building your Agile success. Agile success demands a strong and stable foundation. To incorporate an Agile methodology or practice into your SDLC with an expectation of shredding the rigid discipline of your current method is a sure path to failure. The common misconception is that Agility means lack of order, which is not the case. Agility in software requires strong discipline. In order to successfully implement Agility, you must have a solid foundation in the practices and procedures you wish to adapt and learn how to follow those practices correctly while tying them to rigid quality goals. This workshop will give you the foundation of knowledge and experience you need. Get the techniques, skills, and tools that enable you to build Agile discipline. Define the principles, advantages, and disadvantages of Agile development. Get first-hand experience by organizing and participating in an Agile team. Put the concepts you learn to practice instantly in the classroom project. Understand and learn how to take advantage of the opportunities for Agile. Finally get a detailed understanding and practice the collaboration and communication needed between customer and developers for Agile to succeed.

Company EventPublic ClassroomVirtual Learning

Introduction to AI in Azure (AI-900)

Discover the fundamentals of artificial intelligence and explore how Azure brings AI concepts to life. This course introduces fundamental concepts related to artificial intelligence (AI), and the services in Microsoft Azure that can be used to creat

Company EventPublic ClassroomVirtual Learning

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