Microsoft

Introduction to navigating the modern Contact Center

Discover how modern contact centers work—explore intelligent routing, omnichannel conversations, and day to day workflows in Dynamics 365 Contact Center. This course introduces Microsoft Dynamics 365 Contact Center, focusing on its core features and

GK #M-AB7011Company EventPublic ClassroomVirtual Learning
Duration1 daysFormatsCompany Event · Public Classroom · Virtual LearningTopicsArtificial Intelligence · Polaris Discovery

What you’ll learn

A full outline is not available in the current catalogue. Add this course to your selection and ask the Bolt team for the detailed syllabus.

Upcoming training

No upcoming dates are listed yet. You can still enquire with flexible dates, and we’ll check options for your team.