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The CISM (Certified Information Security Manager) course is a globally recognized certification program designed for professionals in the field of information security management. It is offered by ISACA (Information Systems Audit and Control Associat

COBIT ® is a framework for the enterprise governance and management of information and technology (I&T) that supports enterprise goal achievement. This 2-day course highlights the concepts, models and key definitions of the COBIT framework and he

Explore this Global Knowledge course and ask the Bolt team for the detailed syllabus.

Practice using the tools and techniques of formal project management. IT projects come with distinct challenges for all project team members, and most of all for the project manager. In this course, you will learn the fundamentals and best practices of project management methodology as applied to IT initiatives. Using real-world scenarios and hands-on exercises, you will apply practical project management principles to successfully take a project from planning to rollout. Practice essential project management skills to help you mitigate time, budget, quality, and scope constraints. Determine product scope through effective identification of requirements, assess and manage stakeholder expectations, identify and manage risks, and meet quality standards while navigating change requests. Examine important aspects of IT projects, including communication needs of virtual teams, security, and testing. Avoid the most common pitfalls of IT project success to deliver optimal business value for your IT projects. Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment. PMI is a registered mark of the Project Management Institute, Inc. This is a BYOD course. Students should bring a PC, Mac, or tablet to class in order to access digital course materials. Students can download a copy of the course materials in their MyGK account. Virtual Learning This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.

ITIL® AI Governance (Version 5) is for all organizations and people aiming to accelerate success with AI. It provides practical guidance for governing AI responsibly, effectively, and at scale - helping organizations and professionals capture AI's opportunities while managing its risks. In a world where AI is becoming the default, it helps you: - Establish clear accountability and oversight for AI across the organization - Balance innovation, ethics, and compliance without compromising speed or agility - Stay AI-native while remaining human-centric, so people keep meaningful control of AI outcomes - Scale the use of AI responsibly and turn ambition into measurable, sustainable value. The courseware and exam are currently only available in English. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Updated 07/2026 Virtual Learning This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.

This module provides candidates with guidance to create products and services that feel as good as they function, aligned with ITIL® guidance. It offers practical direction to help align people, processes, and technology to deliver user-centric, outcome-driven experiences. The courseware and exam are currently only available in English. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Updated 4/2026

This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL® Foundation Certificate Examination. The course is based on the ITIL® version 5 best practice value system featured in the latest 2026 guidelines. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Updated 4/2026

This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL® Foundation Certificate Examination. The course is based on the ITIL® version 5 best practice value system featured in the latest 2026 guidelines. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Updated 4/2026

This course is designed to bring you up to speed on the enhancements added in the ITIL® (Version 5) Foundation, assuming you have experience/certification in the previous ITIL® 4. This is also a chance to upgrade your current certification to the new Version 5 in only 1 day. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Updated 10/6/2026

ITIL Managing Professional Transition (Version 5) is a transition module designed for candidates who hold either the ITIL 4 Managing Professional or ITIL v3 Expert designation. It provides a fast-track route for experienced ITIL professionals to transition to ITIL (Version 5) without completing all modules individually. ITIL Managing Professional Transition (Version 5) consolidates key concepts from the following ITIL (Version 5) modules: - ITIL Experience (Version 5) - integrates human experience into the design and delivery of digital products and services. It recognizes that functional success alone is not enough; how services are perceived, trusted , and engaged with directly influences the value they create. - ITIL Product (Version 5) - ITIL Product provides guidance for organizations involved in the creation and continual improvement of digital products across the digital product and service lifecycle. - ITIL Service (Version 5) - explores how organizations design, build, deliver, support, and continually improve services in order to create value for stakeholders. - ITIL Transformation (Version 5) - guide organizations through enterprise-wide transformation. Designed to bridge the gap between ambition and realisation - from defining strategic intent to delivering measurable business outcomes. The courseware and exam are currently only available in English. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Updated 5/2026

This module provides candidates with guidance to innovate and co-create value through digital products, aligned with ITIL® guidance. It offers practical direction to help align people, processes, and technology to navigate the complexity of the product lifecycle and ensure products deliver measurable value aligned with business goals. The courseware and exam are currently only available in English. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Updated 4/2026 Virtual Learning This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.

This module equips candidates with practical guidance to achieve excellence in digital service management, aligned with ITIL® guidance. It focuses on aligning people, processes, and technology to manage services across the full lifecycle, supporting resilience, responsiveness, and improved customer satisfaction. The courseware and exam are currently only available in English. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Updated 4/2026