What will you
learn next?

Learn the domain knowledge, technical aspects, and various processes needed to effectively manage a Security Incident Response implementation (SIRI). This two-day course covers the domain knowledge, common implementation technical aspects, and vario

Learn about the Security Incident Response, Vulnerability Response, and Threat Intelligence applications. This two-day course covers the foundational topics of the ServiceNow Security Operation suite. The Security Operations Suite includes the Secur

Learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal. A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application of

Learn to manage the software asset life cycle from planning to disposal. This three-day training course aims to introduce you to the ServiceNow® Software Asset Management Professional product and familiarize you with techniques and best practices fo

Work with Application Data Management, Reporting, Integrations, and Platform Optimization and Maintenance. The System Administration Advanced course teaches about the robust controls in the base instance in modules and labs to reinforce daily tasks.

Learn the details of Vulnerability Response in ServiceNow. This two-day course covers Vulnerability Response essentials such as why customers need Vulnerability Response, what Vulnerability Response is, and how to properly implement Vulnerability Re

Strategic Portfolio Management is the process an organization uses to select, prioritize, and manage resources within its portfolio of programs, projects, and initiatives, which are used to meet strategic goals and objectives. In this course, you w

In this 3-day Use Case Modeling course, you will learn how to utilize use case modeling to document functional requirements that can be understood and validated by all project stakeholders, including technical staff and business stakeholders, increasing the likelihood that stakeholder needs on a project are met. As a business analyst and as part of identifying and documenting requirements, you must be able to explain how individuals will interact with a new or updated system. Use case modeling is a modern approach for describing system requirements by focusing on "actors" to describe that interaction. Through hands-on activities and 75% of your class time spent practicing new skills, you will master creating use case models, including creating use case diagrams and descriptions to communicate functional requirements. You will learn the theory and practice of creating use case flows to describe normal and exceptional usage scenarios and using advanced techniques to refine the use case model. You will learn how use cases can enhance your skills as a business analyst and help technical staff clearly understand the requirements of the business. Leveraging the best practices of use case modeling on your next project will ensure that it is designed to requirements and that client expectations are met.