What will you
learn next?

In this 3-day interactive course, attendees master the core configuration and administration of the ServiceNow® Customer Service Management (CSM) product. Through lectures, group discussions, and hands-on labs, participants build on existing knowle

Lay the groundwork for mature infrastructure operations management. ServiceNow Discovery lays the groundwork for mature infrastructure operations management. Using probes, sensors, and discovery patterns, this ITOM application captures IP-enabled co

ServiceNow ® Field Service Management (FSM) helps companies efficiently manage location-based work tasks. Field Service Management Implementation focuses specifically on field service management applications and related functionality, most of which m

Master the setup, configuration, and use of the ServiceNow® Asset Management and Hardware Asset Management (HAM) applications. This three-day training course aims to introduce you to the ServiceNow® Asset Management and Hardware Asset Management (HA

Learn the role of an HR Administrator in ServiceNow. During this two-day interactive training course, you access the ServiceNow platform in your own student instance, which is a “safe sandbox” loaded with demo and test data. You will perform the dut

Gain in-depth knowledge on configuring the ServiceNow HRSD application. During this two-day interactive training course, attendees will gain in-depth knowledgeand practice in configuring the ServiceNow HRSD application. You will access the ServiceN

Learn core ServiceNow ITSM process lifecycles and the value of ServiceNow ITSM applications for managing IT Services. IT Service Management (ITSM) is a concept that involves delivery of IT services to customers and users. Most IT services are center

Learn practical skills that may be applied immediately to accelerate ITSM implementations. IT Service Management (ITSM) is a concept that involves delivery of IT services to customers and users. Most IT services are centered around technology and th

This two-day training builds upon the knowledge obtained in the Platform Analytics Fundamentals course. Here you apply advanced reporting, platform analytics, and application administration skills to take your historic trends and measurements to the

During this two-day interactive training course, attendees will learn best practices for using and administering the premium ServiceNow Platform Analytics application.Virtual Learning This interactive training can be taken from any location, your of

Learn how to implement ServiceNow platform functionality and applications. This 3-day class is intended to prepare technical consultants for their first customer deployment projects. Students work from a backlog of stories (requirements) to complete

Attend Scripting in ServiceNow Fundamentals to learn how to use the ServiceNow JavaScript API. Take advantage of the extensibility of ServiceNow by adding new functionality or modifying the baseline behavior of an instance. This class begins with cli