AMA2203: Communicating Up, Down and Across the Organization

Learning Objectives

• Exhibit a Strong Sense of Self-Confidence with Your Peers, Direct Reports, and Manager
• Analyze Audiences and Situations Appropriately
• Create Processes to Frame Your Message to Specific Audiences
• Apply Strategies to Influence and Motivate

Putting the Best “You” Forward

• Exhibit a Strong Sense of Confidence and External Image
• Create and Maintain Credibility and Trust with Others
• Apply Strategies to Build Rapport with Colleagues

Targeting Your Message to the Audience

• Analyze an Audience to Create Messages That Address Listeners’ Specific Needs

Targeting Your Message to the Situation

• Create Multi-Dimensional Messages That Speak to Both the Mind and the Heart of Listeners
• Choose the Most Appropriate Communication Channel to Be Effective in Various Work Situations
• Assess and Plan Effective Messaging in Teams and Groups When Up, Down, and Across Members Are All Present

Framing the Message

• Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
• Assess Influencing Preferences and Situational Needs to Impact Personal Persuasive Ability
• Practice Skills for Delivering Messages That Promote Clear and Productive Communication

Putting It All Together

• Evaluate and Create Messages to Accomplish a Specific Goal
• Analyze and Refine a Message by Applying Best Practices for Communicating Up, Down, and Across the Organization