AMA2248 Management Skills for New Supervisors

Embracing Your New Role and Expectations 

• What your boss, employees, peers and senior management expect from you in your supervisory role 
• Four basic management functions: planning, organizing, communicating, monitoring 

Managing a Diverse Workforce

• Diversity issues and how they affect you, your work unit and your company 
• Understand the Americans with Disabilities Act (ADA), hostile environment and other key laws and legal terms relevant to your supervisory position 

Filling Your Communication Skills Toolbox

• Advantages and disadvantages of one-way and two-way communication and when to use each 
• Capitalize on the benefits of email 
• Demonstrate paraphrasing to check for content understanding 
• Experience the impact of nonverbal communication 
• How to ask questions that get the answers you really need 

Coaching for High Quality Performance

• How to give and receive criticism constructively 
• Learn to minimize defensiveness in yourself and others 
• Demonstrate a five-step coaching discussion model 

Creating a Motivating Environment

• Establish the essentials of a motivating environment 
• Demonstrate rules for reinforcing productive behavior 

Taking Delegation, Performance and Team Development to the Next Level of Excellence

• Use delegation as a motivational tool 
• Develop a strategy for solving a current employee motivational problem 

Managing Performance Appraisals

• Understand your company’s appraisal system 
• Record keeping and compliance issues 
• Write a performance appraisal document 
• Conduct an effective performance appraisal meeting 

Managing Time Effectively

• Key principles of effective time management 
• Share time management best practices 
• Five stages of managing meetings 

Planning for Continuing Growth

• Select and prioritize your own next steps 
• Develop an action plan for continuing professional development