AMA2243 Making the Transition from Staff Member to Supervisor

Setting Yourself up for Success

• Understanding your new role as a supervisor
• Making a change or letting go: Working with the three phases of change
• Recognizing common challenges and pitfalls to avoid
• Meeting the expectations of key stakeholders, including your boss, direct reports, senior management, and former peers
• Conducting a gap analysis to determine how to meet critical expectations

Developing Legal Awareness

• Understanding basic equal employment opportunity (EEO) laws
• Gaining legal awareness in all aspects of the performance cycle

Leveraging Your Personal Style

• Understanding your own personal style and the styles of others through an assessment
• Focusing on clues that can help pinpoint an individual’s personal style
• Flexing your personal style to build more effective relationships

Motivating Others

• Conducting an employee motivation analysis
• Creating a motivating work environment based on each employee’s personal style

Managing Employee Performance

• Setting SMART goals for yourself and others
• Using a five-step model to train your employees
• Giving and receiving supportive and corrective feedback

Delegating Work to Your Team

• Creating a plan for delegation and using this process to assign key tasks
• Overcoming your fears of turning over responsibility and authority

Handling Conflict with Ease

• Knowing your conflict-handling styles
• Developing the right conflict approach for each individual and situation

Managing Your Time

• Applying the time priority model to workplace tasks
• Managing and protecting your time to get more of the right things done