Project Management, Leadership, and Communication

1. Introduction to Project Leadership

• What Is Project Management?
• Role of Project Manager as Organizational Leader
• Begin Developing Leadership Development Plan
• The Triple Constraint
• Leadership Skills
• Stakeholders

2. Leadership and Management

• Leadership vs. Management
• Leadership Orientation
• Management Styles
• Three Functions of Management
• Trait Theory
• Fiedler's Contingency Model
• The Leaders Window

3. Interpersonal Communication

• The Communication Loop
• Filters and Barriers
• The Interpersonal Gap
• Active Listening

4. Influence

• Influences on a Project Manager
• Influence Styles
• Power and the Project Manager

5. Motivation

• Motivation Theories
• Motivating Under-Performing Team Members
• Rewards and Behavior
• Creating a Motivation Plan
• Vroom's Expectancy Theory

6. Effective Teams

• Team Roles
• Stages of Project Team Development
  • Forming
  • Storming
  • Norming
  • Performing
  • Deforming
• Team Process and Functional Teams
• Coaching Team Members

7. Change Management

• What is Change Management?
• Being an Organizational Change Agent
• Influencers of Change
• Stages of Organizational Change
• Strategies to Manage Change

8. Conflict

• What is Conflict?
• Constructive Conflict vs. Destructive Conflict
• Conflict Reactions to Avoid
• Conflict Resolution Techniques
• Staying Calm in Conflict Situations
• What is Negotiation?
• Attitudes About Negotiation
• Negotiation Requirements
• Formal Project Negotiation Planning

9. Ethics and Leadership

• Ethics and Values
• Personal and Business Ethics
• Project Management Institute Code of Ethics and Professional Conduct

Hands-On Exercises

• Leadership Self-Assessment
• Leadership Style Analysis
• Active Listening Role Play
• Deter Influence Style Preference
• Complete Power Base Profile
• Morale Problem Case Study
• Conflict Resolution
• Negotiation Role Play
• Conflict Resolution Case Study
• Create Leadership Development Plan