Quality for Project Managers

1. Quality Control and Closure Project Quality

• What Is Quality?
• History of Modern Quality
• Project Quality Management

2. Planning Quality

• The Process of Planning Quality
• Systems Thinking in Planning Quality
• Role of Stakeholders in Quality
• Quality Requirements
• Quality Planning Tools

3. Performing Quality Assurance

• The Process of Performing Quality Assurance
• Process Analysis Tools
• Quality Assurance as Part of the Critical Path

4. Performing Quality Control

• The Process of Performing Quality Control
• Measurement and Tracking Tools
• Problem Solving and Decision Making
• Using Quality Assurance and Control Tools
• Quality Control and Closure

5. Case Studies

Hands-On Exercises

• Illustrate the Importance of Quality
• Define Quality
• Define the Attributes of Quality
• Distinguish Between Quality and Grade
• Propose a Quality Program for Your Workplace
• Identify Quality in the Triple Constraint
• Perform a Stakeholder Analysis
• Identify Positive and Negative Risks for Your Project
• Prioritize Requirements
• Develop a Quality Management Plan
• Determine the Impact of Quality Assurance Activities on the Critical Path
• Select Quality Assurance Tools
• Create a Pareto Chart
• Draw a Cause and Effect Diagram
• Plan and Perform a Quality Audit