Employee Emotional Intelligence

Module 1: Laying the Foundation

• Gain awareness of what EI means and how it can benefit individuals and organizations

Module 2: Managing Yourself

• Develop deeper self-awareness around personal triggers and the physiological impact
• Learn how to reframe one’s thinking for better control

Module 3: Emotionally Intelligent Communications

• Understand how communication can be misinterpreted
• Enhance key communication skills to ensure one is being assertive in an interaction

Module 4: Building Interpersonal Skills

• Identify when someone else gets triggered and how to de-escalate a situation
• Enhance ways to express empathy
• Have a constructive conversation using the 4 step Feedback Loop
• Manage potential conflict more effectively

Module 5: Adaptability and Resiliency

• Better identify stress
• Strategically enhance resiliency

Module 6: Next Steps

• Apply EI to an upcoming situation
• Consider final takeaways