Navigating Difficult Conversations
Learn how to take control in tricky situations and minimize negative backlash to affect an environment of reduced stress, increased trust, and improved relationships.
FormatsVirtual Classroom LiveTopicsBusiness Skills · Leadership And Management
What you’ll learn
Introduction
- What Conversations Are Difficult?
- What Does It Take to Handle a Difficult Conversation?
- Stages of a Difficult Conversation
Module 1: Preparing for a Difficult Conversation
- Why Prepare?
- How to Prepare
Module 2: Getting the Conversation Started
- Using Empathy
- Stage : Initiate the Conversation
- Stages : Deliver the Message
Module 3: Carrying Out the Conversation
- Listen and Respond
- Stage : Explore Alternatives and Solutions
- Stage : Close the Conversation
Review
- Learning Summary
- Action Plan
- Test Your Knowledge
Upcoming training
No upcoming dates are listed yet. You can still enquire with flexible dates, and we’ll check options for your team.