Building Trust

Module 1: Foundations of Trust

• Three Fundamental Interpretations
• Instinct
• Past Experience
• Current Experience
• Mutual Understanding
• Tips for Working on a Team

Module 2: Consequences of a Lack of Trust

• Why People Don't Trust
• What Happens When You Don't Trust
• Consequence 1: A Lack of Commitment
• Common Responses to Commitment and Trust Queries
• Consequence 2: Lower Employee Satisfaction
• The Revolving Door Syndrome
• Consequence 3: A Lack of Open Communication
• Steps for Improving Service
• Project Team
• Consequence 4: Empty Words and Unrealistic Images
• Make People Your Most Important Asset!

Module 3: Three Steps for Encouraging Trust

• Action Plan for Encouraging Trust
• Step One: Ask for Input and Put It to Use
• Step Two: Do What You Say You'll Do!
• Step Three: Delegate Effectively
• Summary