Conflict Resolution Strategies for Professionals

Module 1: Understanding the System

• Course objectives
• Introduction
• Styles of behavior within the system
• Your network of relationships
• Assessing roles in the system

Module 2: Preventing Conflict from Occurring

• Keys for improving business relationships
• Case study
• Analyze your interactions
• Develop, test and revise your strategy
• Follow through and be consistent

Module 3: Focusing on Team Relationships

• Team communication roadblocks
• Practice these communication skills
• Keys to effective listening
• Meeting communications assessment
• Enhance cooperation in meetings
• If conflict occurs during a meeting

Module 4: Resolving Conflict Productively

• What doesn't work
• Four steps of conflict resolution
• Coping with rocky relationships
• Dealing with tricky team members
• Sources of conflict
• Methods for handling conflict
• Methods for preventing conflict
• Conflict Management
• Sample Ground Rules and Norms
• Mitigating threatening language and ideas