Feedback Skills for Leaders Training

Part 1: Understanding Resistance to Criticism

• What Is Critical Feedback?
• Effectiveness
• Generational Differences in Feedback
• Influence of Parental Messages
• Critical Feedback Messages to Watch Out For
• Counteracting Self‐Criticism & Past Messages
• Changing Your Beliefs About Critical Feedback

Part 2: Responding to Critical Feedback

• How We Perceive Critical Feedback
• Types of Critical Feedback
• Three Stages of Response
• Assertive Techniques to Deal with Criticism
• Technique 1: Fogging
• Technique 2: Admitting the Truth
• Technique 3: Requesting Specific Feedback
• Ten Tips for Handling Feedback

Part 3: Giving Constructive Feedback

• Barriers to Giving Constructive Feedback
• Overcoming Obstacles
• Benefits of Voicing Feedback Regularly
• Understanding Constructive Feedback:
• Step 1: Set Realistic Goals & Expectations
• Step 2: Research the Facts
• Step 3: Choose Your Timing
• Step 4: Be Specific, Using the DASR Script
• Providing Feedback with "I" Statements
• Step 5: Monitor & Follow Through
• The Impact of Technology on Feedback
• Critiquing Your Manager or Colleague
• Using the DASS Script
• Providing Unsolicited Feedback
• Turning Complaints into Proposals

Part 4: Giving Positive Feedback

• The Powerful Impact of Praise
• Rethinking Barriers to Praising Others
• Guidelines for Giving Positive Feedback
• Public vs. Private Praise
• Praising Upward

Part 5: Handling Recurring Problems

• Five Steps in Discussing Recurring Problems
• The Importance of Follow-Up