Global Knowledge

Communication Essentials for Project Managers

Gain understanding into how artificial intelligence can be leveraged as a tool, however not as a replacement for successful project management.

GK #7654Virtual Classroom LiveClassroom Live

FormatsVirtual Classroom Live · Classroom LiveTopicsProject Management

What you’ll learn

Interpersonal Communication: How to Communicate More Effectively
- as a Project manager
- The Communication Loop
- Filters and Barriers
- The Interpersonal Gap
- Active Listening
Influence
- Influences on a Project Manager
- Influence Styles
- Power and the Project Manager
- Definitions
Effective Teams
- Team Roles
- Stages of Project Team Development
- Forming
- Storming
- Norming
- Performing
- Deforming
- Team Process and Functional Teams
Conflict
- What is Conflict?
- Constructive Conflict vs. Destructive Conflict
- Conflict Reactions to Avoid
- Conflict Resolution Techniques
- Staying Calm in Conflict Situations
Using Communication Tools Effectively
- What is Virtual Communications?
- Keys to Virtual Communication Success
- Communication Technologies
- Leveraging AI to Enhance Project Communication
- Example sub topics (lightweight, PM appropriate):
  - Using AI to:
    - Draft clear, audience appropriate messages
    - Improve clarity, tone, and structure
    - Summarize meetings and discussions
    - Prepare difficult or high stakes communications
  - Risks, limitations, and ethical use of AI in PM communication
  - AI as a thinking partner, not an authority

Dates and availability are confirmed by Bolt when we follow up. All times are shown in the provider’s stated time zone.

2026-11-02 — 2026-11-028:30 AM - 4:30 PM EST