ACCXSL-Advanced Contact Center Express Scripting Labs
Advanced Contact Center Express Scripting Labs (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators.
Build job-ready, intermediate skills to monitor, operate, and troubleshoot Cisco enterprise Wi‑Fi 6 and Wi‑Fi 7 networks in real production environments. Ideal for wireless and network professionals, while giving leaders confidence their teams can keep users connected and downtime low.
Module 0: Introduction
Module 1: Wireless Fundamentals
Module 2: Operational View of Cisco Wireless
Module 3: Cisco 9800 Wireless LAN Controllers
Module 4: Tags, Profiles and Authentication
Module 5: Wireless Discovery and Flexconnect
Module 6: Wireless Security
Module 7: Introduction to Cisco Catalyst Center
Module 8: CCC (Cisco Catalyst Center) and ISE (Cisco Identity Services Engine) Integration
Module 9: Cisco Catalyst Center Design Workflow
Module 10: Mobility and Wireless Roaming
Module 11: Network Troubleshooting and Monitoring
Module 12: Telemetry and Application Health
Module 13: Cisco Catalyst Center Reporting
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