ACUCW1 - Administering Cisco Unified Communications Workspace Part 1 (v12.5/14.x): Basic Administration for Multisite Deployments

Module 1: Introduction to Cisco Unified Communications

• Understanding Components of Cisco Unified Communications Solutions
• Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Understanding User Interfaces

• Understanding Administrator Interfaces
• Understanding End-User Interfaces

Module 3: End User Configuration

• Understanding End-User Characteristics
• Understanding End-User Implementation

Module 4: Endpoint Configuration and Native Presence

• Understanding Endpoint Characteristics
• Understanding Endpoint Implementation
• Configuring Native Unified Communications Manager Native Presence

Module 5: Understanding Cisco Unified Communications Manager Dial Plans

• Understanding Call Flows and Call Legs
• Describing Dial Plan Components
• Endpoint Addressing and Call Routing Overview
• Implementing Class of Service
• Call Coverage

Module 6: Audio and Video Conferencing and Music on Hold

• Describing Media Resources
• Annunciators and MOH
• Implementing Conference Bridges

Module 7: Cisco Unity Connection Users, Mailboxes and Basic Call Management

• Understanding Cisco Unity Connection
• Integrating Cisco Unity Connection with Cisco Unified Communications Manager
• Configuring CUC Users, Templates and CoS
• Configuring the Cisco Unity Connection System
• Implementing Cisco Unity Connection Dial Plan and Call Management
• Configuring Unified Messaging
• Troubleshooting Cisco Unity Connection