Adopting a Platform Owner Mindset
Learn to drive Platform value in the enterprise.
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ServiceNow Virtual Agent Implementation
Learn Virtual Agent to design communications that help your users quickly obtain information, make decisions, and perform everyday work tasks like HR requests, or customer service questions.
FormatsOn-Demand
What you’ll learn
- Implementation Overview
- Installing Virtual Agent
- VA Simulator Overview
- Time limit for this simulator
- Generate Guided Setup Tasks
- Install Plugins and Store Applications
- Client Interface Configuration
- Branding Demo
- Enable Service Portal Web Client
- Branding Virtual Agent
- Configuring Integrated Features
- Enable Live Agent Chat for Agent Workspace
- Creating Topics in VA
- Creating a Topic Demo
- Create a Virtual Agent Topic
- Conversational Analytics
- Improving User Experience
Recap
Upcoming training
Dates and availability are confirmed by Bolt when we follow up. All times are shown in the provider’s stated time zone.
Flexible startTime to be confirmed
On-DemandONLINE · English