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ServiceNow

ServiceNow Knowledge Management (KM) Implementation

This course leverages the Knowledge Management Guided Setup and discusses general knowledge administration, configuring the Knowledge Management Service Portal.

GK #835004On-Demand
FormatsOn-Demand

What you’ll learn

  • KMI: Introduction
  • KMI: Administration and Security
  • KMI: Portals and Employee Center
  • KMI: Configuring KCS
  • KMI: Analytics and Metrics
  • KMI: Knowledge Search
  • KMI: Translation Management
  • Instance Help
  • Task: Knowledge user group and roles
  • Task: Create a knowledge base
  • Task: Configure knowledge ownership and knowledge search properties
  • Task: Create a knowledge article template
  • Task: Configure knowledge article form
  • Task: Ownership groups
  • Task: Add a knowledge base to mobile
  • Task: Translation Management
  • Task: Translation task routing

Upcoming training

Dates and availability are confirmed by Bolt when we follow up. All times are shown in the provider’s stated time zone.

Flexible startTime to be confirmed
On-DemandONLINE · English

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