Section 1
CCE Flows and Process Review
- Describe CCE flows and processes required to support and troubleshoot the PCCE deployment.
Troubleshooting and Support Methodology
- Review concepts for a Troubleshooting Methodology and how to apply these methods in a sample scenario.
PCCE Component Review
- Review the components involved in PCCE Deployment and the function of each.
PCCE Call Flow Review
- Review the Call Flow process to discuss the messages and protocols required to support a PCCE Deployment.
PCCE Processes
- Describe the processes required by various CCE Services and how they support the application.
Section 2
CCE Diagnostic tools
- Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment.
Diagnostic Framework Suite
- Introduce the basics of the Diagnostic Framework Suite and its role in CCE troubleshooting.
Run Analysis Manager
- Use the Analysis Manager tool to run a selection of CCE logs.
Run Unified System CLI
- Use the System CLI to run a selection of CCE logs.
Run Diagnostic Framework Portico
- Use the Diagnostic Framework Portico to run a selection of CCE logs.
Run Single Pane of Glass (SPOG)
- Use the SPOG interface to run a selection of CCE logs.
ICM Command Line Tools
- Examine ICM Command Line tools and their use in troubleshooting in a CCE environment.
Section 3
Troubleshooting CCE
- Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment.
Troubleshoot Certificates
- Examine concepts regarding security certificates and discuss the tools and utilities used to ensure their efficacy.
Troubleshoot Cisco Finesse
- Define the protocols, tools, and procedures used to troubleshoot the Cisco Finesse client/server environment.
Troubleshoot a PCCE Deployment
- Examine troubleshooting scenarios and solutions witnessed in building the PCCE lab-only deployment model used for this course.
