Software Asset Management (SAM) Professional Fundamentals

• Module 1: Introduction to Software Asset Management

Objectives:

• Explain Software Asset Management and its supporting process architecture
• Identify the plugins and roles that support Software Asset Management on the ServiceNow
• platform
• Describe ServiceNow’s Software Asset Management product

Agenda:

• Software Asset Management Introduction
• Software Asset Management Process Architecture
• Software Asset Management Application Overview
• Software Asset Management Requirement Recommended Practices
• Lab 1.1: Prepare the SAM environment

Module 2: Trustworthy Data

Objectives:

• Describe data used to support Software Asset Management in ServiceNow
• Demonstrate software data import options
• Explain software discovery and normalization

Agenda:

• Introduction to Software Asset Data
• Import Software Entitlements
• Lab 2.1: Import software entitlement data
• Import Software Data Using System Import Sets
• Lab 2.2: Import software installation data
• Software Discovery
• Lab 2.3: Review software discovery results
• Software Discovery Model Normalization
• Lab 2.4: Normalize software discovery models
• Content Service and Job Results
• Lab 2.5: Content Service and job results

Module 3: Practical Management

Objectives:

• Demonstrate the components of software products, models, entitlements, and allocations
• Describe software license metrics and their value to software entitlements
• Illustrate knowledge of software reconciliation and associated results
• Agenda:

Software License Management Introduction

• Software Products and Models
• Lab 3.1: Manage software products and models
• Software License Metrics
• Software Entitlements
• Software Allocations
• Lab 3.2: Manage software entitlements and allocations
• Software Reconciliation
• Lab 3.3: Reconcile software

Module 4: Operational Integration

Objectives:

• Describe software license contracts and their relationship to software entitlements
• Use catalogs, procurement and change management to support Software Asset Management
• Demonstrate software remediation

Agenda:

• Operational Integration Introduction
• Software License Contracts
• Lab 4.1: Create software license contract
• Software Spend
• Lab 4.2 Analyze software spend
• License Change Projection
• Lab 4.3: Calculate license change projection costs
• Software Request
• Lab 4.4: Publish and request software
• Software Sourcing
• Lab 4.5: Source and receive a software request
• Software Remediation
• Lab 4.6: Remediate software licensing

Module 5: Strategic Conformance

Objectives:

• Discuss software model lifecycle capabilities
• Describe optimization of software installations
• Explain software asset management retirement and expiration activities

Agenda:

• Software Model Lifecycle
• Lab 5.1: Manage software model lifecycles
• Software Installation Optimization
• Lab 5.2: Optimize software installations
• Software Retirement
• Lab 5.3: Manage software retirement

Module 6: Reporting and Analytics

Objectives:

• Explain Performance Analytics for Software Asset Management
• Discuss the differences between analytics and reporting
• Describe Software Asset Management dashboards and content

Agenda:

• Software Asset Analytics Dashboards
• Software Asset Management Publisher Dashboards
• Software Asset Management Subscription Dashboards
• Software Asset Management Other Dashboards