Service Portal Fundamentals

Course Introduction

• Requesting and Using a Lab Instance
• Welcome to Service Portal Fundamentals

Module 1: Service Portal Overview

• Service Portal Overview
• Service Portal Development and Administration
• Employee Center Portal
• Service Portal Help and The Branding Editor
• Knowledge Check: Module 1

Module 2: Create a Service Portal

• Create a New Service Portal
• Create a Theme
• Create a New Page
• Knowledge Check: Module 2

Module 3: Widgets

• Widgets
• Widget Instances
• Develop Widgets
• Widget Debugging
• Knowledge Check: Module 3

Module 4: Header Menus

• Header Menus
• Knowledge Check: Module 4

Module 5: AI Search

• What is AI Search and Using AI Search
• Configuring AI Search
• Analytics and Reporting
• Knowledge Check: Module 5

Module 6: Service Portal Extras

• User Experience Analytics
• Announcements
• User Criteria
• Guided Tours
• Knowledge Check: Module 6

Module 7: Redirecting in Service Portal

• Page Route Maps, Login, Redirect and SSO
• Knowledge Check: Module 7