Service Mapping Fundamentals

Module 1: Service Mapping Overview

• Service Mapping Introduction
• Service Mapping Solution
• Lab: Navigate Service Mapping
• Discovery vs. Service Mapping
• Demo: Discovery vs. Service Mapping
• Architecture
• Service Mapping Overview: Knowledge Check

Module 2: Horizontal Discovery

• MID Servers
• Lab: MID Server Validation
• Horizontal Discovery Process Flow
• Lab: Run Horizontal Discovery
• Application Dependency Mapping
• Horizontal Discovery: Knowledge Check

Module 3: Service Mapping

• Service Mapping Lifecycle Flow and Readiness
• Map Service
• Mapping Results
• Lab: Map an Individual Service
• Data Structure and Mapping Process Flow
• Fix Service and Error Handling
• Dynamic CI Groups
• Lab: Dynamic CI Groups
• Tag Based Mapping
• Lab: Tag-based Mapping
• Service Mapping: Knowledge Check

Module 4: Service Lifecycle

• Service Mapping Lifecycle Flow
• Fix Stage Review
• Review and Approve Stage
• Service Lifecycle: Knowledge Check

Module 5: Extending Patterns

• CI Type/Class Definition
• Pattern Structure
• Parsing Strategies
• Gathering Data
• Lab: Delimited Text Parsing Strategy
• Lab: Regular Expression Parsing Strategy
• Extending Patterns: Knowledge Check

Module 6: Building Identification Sections

• Discovery Pattern Execution
• Demo: Pattern Execution Filtering
• Building Identification Sections
• Generic Applications and Identification Process
• Demo: Create a Pattern from a Generic Application
• Building Identification Sections: Knowledge Check

Module 7: Building Connection Sections

• Connection Section Overview
• Connection Parameters and Operation
• Service Mapping Process Flow
• Demo: Connection Sections
• Lab: Build Connection Section
• Building Connection Sections: Knowledge Check

Module 8: CMDB Reconciliation

• Overview
• Identification Rules
• Demo: Identification Rules
• Reconciliation Rules
• Demo: Reconciliation Rules
• De-duplication Tasks and Reclassification
• CMDB Reconciliation: Knowledge Check