ServiceNow

Configuration Management Database (CMDB) Fundamentals

Learn the basic skills required to effectively design, configure, populate, and maintain the health of the ServiceNow CMDB.

GK #821269Virtual Classroom LiveClassroom LiveOn-Demand
FormatsVirtual Classroom Live · Classroom Live · On-Demand

What you’ll learn

During this three-day interactive training course, students need to register on NOW Learning for the Configuration Management Database Fundamentals eLearning course as this will act as the student online guide for the course.
Attendees will have access to the NOW platform using an individual student instance, which is a “safe sandbox” plus receive a Windows Server that acts as a MID Server with access to targets used to run Discovery and Service Mapping. In addition, students receive simulator instances to work through a series of tasks designed to reinforce CMDB Configuration and Health principals.

  • 1.0 Introduction to the Configuration Management Database (CMDB)
  • 2.0 Design a successful Configuration Management Database (CMDB)
  • 3.0 Configure the CMDB
  • 4.0 Configure the CMDB Simulator
  • 5.0 Populate the CMDB
  • 6.0 Maintain the health of the CMDB
  • 7.0 CMDB Health Simulator
  • 8.0 CMDB Delta and supporting content

Upcoming training

Dates and availability are confirmed by Bolt when we follow up. All times are shown in the provider’s stated time zone.

2026-10-19 — 2026-10-219:00 AM - 5:00 PM CDT
Virtual Classroom LiveONLINE · English
2026-11-04 — 2026-11-069:00 AM - 5:00 PM CST
Virtual Classroom LiveONLINE · English
2026-11-16 — 2026-11-189:00 AM - 5:00 PM CST
Virtual Classroom LiveONLINE · English
2026-12-07 — 2026-12-099:00 AM - 5:00 PM CST
Virtual Classroom LiveONLINE · English