ITIL

ITIL®4 Foundation - French

New – Get certified in the global standard for IT Service Management by the leading provider of certified ITIL training and exams.

GK #100456Virtual Classroom LiveClassroom Live

FormatsVirtual Classroom Live · Classroom LiveTopicsCloud Computing · GK Polaris

What you’ll learn

IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
Key concepts of value creation
Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
The ITIL service value system
The service value chain, its inputs and outputs, and its role in supporting value streams
Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
Detail of how the following ITIL practices support the service value chain:
- Continual Improvement (including continual improvement model)
- Change control
- Incident management
- Problem Management
- Service request management
- Service desk
- Service level management
- The purpose of the following ITIL practices
- Information security management
- Relationship management
- Supplier management
Availability management
Capacity and performance management
Service configuration management
IT asset management
Business analysis
Service continuity management
Deployment management
Monitoring and event management
Release management

Upcoming training

Dates and availability are confirmed by Bolt when we follow up. All times are shown in the provider’s stated time zone.

2026-11-30 — 2026-12-028:30 AM - 4:30 PM EST