Global Knowledge

AMA2235 Building Better Work Relationships: New Techniques for Results-oriented Communication

Learn new techniques for results-oriented communication and why successful work relationships help build successful careers.

GK #2682Virtual Classroom LiveClassroom Live

FormatsVirtual Classroom Live · Classroom LiveTopicsBusiness Skills

What you’ll learn

Effective Workplace Relationships
- Behaviors that support or undermine effective workplace relationships
- Assess personal uses of behaviors that support or undermine effective relationships with important people and groups at work
Communication and Perceptions
- Personal and professional responsibilities in communicating effectively with others by becoming a "conscious communicator"
- Evaluate a model of communication in order to be conscious of the direct correlation between effective communication and strong work relationships
- Behaviors that erode trust and how they can be avoided
- Short- and long-term implications of communication as a cycle of continuous responses that create "relationship residue"
- Use rapport building as a tool to improve relationships
Investigating Emotions and Emotional Intelligence
- Apply a broader definition of intelligence
- Redefine yourself and others using a multiple intelligence model
- Relationships between emotional intelligence, world view, perception, and effective relational-communication behaviors
- Analyze and identify strategies to improve work relationships by applying emotional intelligence
Building Better Relationships with Ourselves and Others
- Evaluate the impact of world view, perception, and emotional intelligence on self-concept, self-esteem, and self-awareness
- Impact of self-perception on our interactions with others
- Concepts of self-fulfilling prophecy in the workplace
- Your particular social/communication style-how you most often relate
Relationship Building
- Behaviors that build trust and how they can be used to build effective workplace relationships
- Use of assumptions in explaining and predicting others' behaviors and reactions
- Apply conscious communication skills to assessing the situational trustworthiness of others
- Analyze, assess, and counteract people and situations that elicit or exhibit unproductive attitudes
Expressing Needs Within Relationships
- Assess interpersonal influence choices using the "need to control" continuum
- When and how to most effectively use assertive verbal and nonverbal behaviors
- Apply insights gained through completing a SWOT profile to a personalized influence development plan
Relational Communication
- Improve your communication style with others who have different styles, therefore building more meaningful and productive relationships
- Assess and sharpen verbal and nonverbal behaviors and skills
- Apply direct and indirect messages in order to flex communication to meet varying goals
- Utilize feedback and questioning skills to better understand others and their relationship needs
Relational Listening
- Listening barriers and their impact on development of effective workplace relationships
- Ask good questions and use paraphrasing to improve listening skills and relationships
- Apply active and reflective listening skills in specific types of workplace listening situations
- Best practices for giving or seeking feedback
Addressing Relational Change and Conflict
- Assess and adapt to changes in work relationships and the work environment
- Conflict management strategies to fit specific relationships and situations
- Synthesize skills addressed in the program and systematically apply them in creating a comprehensive plan for assessing and resolving relational conflicts

Upcoming training

Dates and availability are confirmed by Bolt when we follow up. All times are shown in the provider’s stated time zone.

2026-10-06 — 2026-10-079:00 AM - 5:00 PM EDT