Global Knowledge

AMA2532 Getting Results Without Authority

Learn to influence people who don't work for you to get the results you need.

GK #2681Virtual Classroom LiveClassroom Live

FormatsVirtual Classroom Live · Classroom LiveTopicsBusiness Skills

What you’ll learn

Personal Power
- Personal Power Model and how to use it as your personal power base
- Behaviors indicating effective influencing
- Ways to develop the platform for a personal power base
Building Your Personal Power Base
- How exchange, relationship, and partnership are the foundation of one's personal power base and the keys to influence
- Your exchange portfolio
- Principle of reciprocity
- Ways to build relationships upward, downward, and laterally within your organization
- Value of creating partnerships
Personal Preferences
- Importance of behavioral patterns when influencing others
- Major behavioral patterns that you deal with in organizations
- Identify your preferred behavioral pattern and those of others
- Impact of the negative attribution cycle
Persuasion
- Apply credibility, logic, and emotion in the persuasion process
- Evaluate where your audience is on both the communication and personality issues, and develop an approach
- How persuasion is a learning and negotiation process
- How to follow the key learning steps of discovery, preparation, and dialogue in the persuasion process
When Conflict Comes Between You and Your Desired Results
- Impact on getting results
- Conflict management responses available
- How to provide constructive feedback and not add to the conflict
- How to select the appropriate option for a situation
Getting Better Results Through Negotiation
- Key preparation and process steps of negotiation
- Apply the principles of "soft" negotiation
- Apply influence, persuasion, and negotiation activity
Action Plan
- Learning Points from the program
- Apply learning points to specific changes on persuasion offers

Upcoming training

Dates and availability are confirmed by Bolt when we follow up. All times are shown in the provider’s stated time zone.

2026-10-20 — 2026-10-219:00 AM - 5:30 PM EDT

Classroom LiveNEW YORK CITY, NY · English

2026-10-27 — 2026-10-28October 27 - 28, 2026