Microsoft

Introduction to navigating the modern Contact Center (AB-7011)

Discover how modern contact centers work—explore intelligent routing, omnichannel conversations, and day to day workflows in Dynamics 365 Contact Center.

GK #834124Virtual Classroom LiveClassroom Live

FormatsVirtual Classroom Live · Classroom LiveTopicsMicrosoft Elite

What you’ll learn

A full outline is not available in the current catalogue. Add this course to your selection and ask the Bolt team for the detailed syllabus.

Upcoming training

Dates and availability are confirmed by Bolt when we follow up. All times are shown in the provider’s stated time zone.

2026-12-18 — 2026-12-189:00 AM - 5:00 PM EST