ITIL® 4 Specialist: Acquiring & Managing Cloud Services

• This course is structured around the ITIL customer journey.
• Practical guidance to help organizations navigate the steps of their cloud services journey.
• Provides vendor-agnostic best practice guidance that is not tailored to specific vendors and tools.
• Demonstrates how ITIL supports a clear and practical integration between cloud technology, cloud acquisition and broader business strategy and functions.

Cloud Basics

• Key components of ITIL4
• The role of cloud services in an organization
• Define requirements for adopting, and readiness to adopt, cloud solutions
• Types of cloud services and their applicability

Procuring and Onboarding

• Procuring cloud services in the ‘offer’ step
• Onboarding and offboarding cloud services

Cloud Strategy

• Managing the use of cloud services
• Evaluate and improve a cloud strategy