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VMware

Horizon Troubleshooting Bootcamp (OHTB)

Horizon Troubleshooting Bootcamp course gives you the hands-on skills in resolving common issues that occur in a Horizon® environment.

GK #821339Virtual Classroom Live
FormatsVirtual Classroom Live

What you’ll learn

  1. Course Introduction
    • Introductions and course logistics
    • Course objectives
  2. Overview of Virtual Desktop and Application Virtualization Troubleshooting
    • Identify Horizon architecture and supportability using Horizon Documentation
    • Apply systematic troubleshooting methods to logically diagnose faults by collecting valid and accurate information regarding the environment and problems
    • Identify the different approaches to take when a problem occurs and how to document them
  3. Command-Line Tools and Backup Options
    • Describe key Horizon Connection Server features that are available as CLI options with the vdmadmin command
    • Identify and collect the log locations for each Horizon component
    • Describe the Horizon backup and restore and its benefits
    • Identify the Database reporting functionality and the steps to resolve inconsistencies
  4. Troubleshooting Machines and Desktops
    • Identify the information captured in the Help Desk Tool
    • List the procedures to diagnose and fix problems encountered when creating or using machines and desktop pools
    • Identify procedures you can follow to diagnose and fix problems while creating and using Linux desktops
  5. Horizon End User Performance and Optimization
    • Discuss the Logon Monitor requirements
    • Describe the Logon Monitor configuration
    • List the Logon Monitor metrics
    • Identify the advantages of image optimization
    • Explain how to optimize Horizon Windows desktops
  6. Troubleshooting Instant Clones
    • Describe how instant clones are created
    • Explain what gets logged when an instant clone is created
    • Identify the keywords to look for in logs when troubleshooting instant clones
    • Discuss how to troubleshoot problems with instant clones
  7. Troubleshooting Horizon Client
    • Identify steps that you can follow to solve problems related to Windows Horizon Client
    • Identify steps to solve problems related to Horizon Client for Linux
    • Identify steps that you can follow to solve problems related to Horizon HTML Access
    • Identify steps to solve problems related to Horizon Client for Mac
  8. Troubleshooting Common Client Connection Issues
    • Identify the key ports in the Horizon environment
    • Discuss how to troubleshoot black screen problems
  9. Troubleshooting Device Redirection
    • List troubleshooting steps applicable to USB Redirection issue
    • Discuss Nested RDSH Redirection
  10. Troubleshooting Horizon Connection Server
    • Identify general troubleshooting techniques for Horizon Connection Server
    • Explain how to use logs to identify common Horizon Connection Server problems
    • Describe Active Directory (AD) Lightweight Directory Service (LDS) Replication
    • Discuss Horizon Connection Server Replication common issues
    • Explain how to interpret Horizon Connection Server logs
    • Compare successful and unsuccessful logs from common infrastructure administration tasks
  11. Troubleshooting Unified Access Gateway
    • List and identify common UAG deployment issues
    • Explain how to monitor the health of a Unified Access Gateway deployment
    • Identify and Troubleshoot UAG certificate issues
    • Explain how to monitor, test, and troubleshoot network errors using tcpdump and curl
    • Detail general Unified Access Gateway troubleshooting methods
  12. BLAST Configuration
    • Discuss BLAST Codecs and Encoder Switch settings
    • Describe how to verify BLAST configuration using logs and settings
  13. Optimizing BLAST
    • List general BLAST optimization recommendations
    • Summarize BLAST tuning recommendations that apply to WAN connections
    • Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases
    • Describe recommended tuning options to increase display protocol quality for all use cases and applications
  14. Troubleshooting Horizon Connections
    • Explain Horizon connections
    • Describe the role of primary and secondary protocols in Horizon connections
    • Describe HTML Client Access Connections
    • Describe Horizon Connections Load Balancing
    • Describe timeout settings, supported health monitoring string, and suitable Load balancer persistence values
    • Identify troubleshooting steps for failing Horizon Load Balancer connections
    • List the steps for troubleshooting Horizon connections
  15. Troubleshooting Horizon Certificates
    • List Horizon certificate functions
    • Describe Horizon certificate scenarios
    • Discuss potential challenges related to certificates in Horizon
    • Describe the troubleshooting approach to Horizon certificates issues
  16. Cloud Pod Architecture
    • Describe Cloud Pod Architecture troubleshooting scenarios

Upcoming training

Dates and availability are confirmed by Bolt when we follow up. All times are shown in the provider’s stated time zone.

2026-10-26 — 2026-10-289:00 AM - 5:00 PM EST
Virtual Classroom LiveONLINE · English

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