The Art of Influencing Others Training

Module One: Building Rapport

• Definition of influencing
• Building rapport
• Skills to improve understanding

Module Two: Identifying Common Communication Filters

• Areas of differences
• Communication behaviors

Module Three: Recognizing Communication Styles

• Communication styles self-assessment
• Understanding communication styles
• Bring your type to life
• Recognizing styles and behaviors

Module Four: Conflict Resolution Skills

• Misunderstandings and disagreements
• Defensiveness and provocation in communication
• Maintaining your composure
• Steps for resolving conflict
• Stretching in your style
• Practice: Walk a mile in my shoes

Module Five: Recipe for Success

• Power and influence
• The art of influencing others
• Likeability
• Reciprocity
• Credibility
• Composure
• Commitment 

Application: Create your own recipe