Strategic Communication for Leadership Success

Module One
Effective Communication Strategies

TOPIC A

• Apply Core Communication
• Helpful Workplace Language
• Active Listening Skills
• Elements to Paraphrase

TOPIC B

• Dealing with Communication Overload
• Filtering Through the Noise

TOPIC C

• Communicating Ethically
• Define and align your values
• Open Communication
• Beware of bias
• Lead by example
• Don’t be afraid to admit mistakes

TOPIC D

• Communicating with Influence
• Your Ability to Influence

TOPIC E

• Observing and Controlling Nonverbal Communication
• Nonverbal Com
• Body Language
• Position
• Proximity
• Posture
• Eye Contact
• Gestures
• Guidelines for Observing Nonverbal Communication

Module 2
The Secret Ingredient to Relationship Building

TOPIC A

• Create a Connection with your Team
• Communication Barriers
• Guidelines for Creating Connections

TOPIC B

• Adapting to Different Communication Styles
• Primary Communication Styles
• Collaborator
• Contributor
• Inquisitor
• Director

Your Listening Style

TOPIC C

• Cross-Cultural Communication
• Five Causes of Cultural Barriers
• Overcome Cross-Cultural Barriers
• Embrace Diversity and Accommodate Cultural Differences
• Promote Open Communication
• Lead Open Discussions About Team Norms and Shared Company Culture
• Rally The Team Around a Shared Vision Or Common Cause

Module Three
Communicating During Conflict and Change

TOPIC A

• Communicating Through Conflict
• Organizational Stress
• Stress Management
• Anger Management
• "I" Statements
• Mediation

Guidelines for Communicating Through Conflict
TOPIC B

• Communicating Through Change
• Critical Steps for Leading a Team Through Change
• Create a Compelling Case for Change
• Prioritize transparent and consistent communication
• Commit to Consistent Listening and Responding to Employee Needs
• Recognize and celebrate successes, large and small
• Guidelines for Communicating Through Change

Module Four

• Navigating Difficult Conversations
• Overcoming the Challenge of Difficult Conversations
• Five Steps in Discussing Recurring Problems
• Step : Raise the Issue
• The Importance of Follow-Up
• Discussion Is the Difference

Personal Action Plan

• When Not to Give Critical Feedback
• For Giving Feedback To Ensure Understanding
• Guidelines for Giving Constructive Feedback
• Case Study